Learning Technologies
A new automated staff
information system was recently purchased by a major corporation and needs to
be implemented in six regional offices. Unfortunately, the staff is located
throughout all the different offices and cannot meet at the same time or in the
same location. As an instructional designer for the corporation, you have been
charged with implementing a training workshop for these offices. As part of the
training, you were advised how imperative it is that the staff members share
information, in the form of screen captures and documents, and participate in
ongoing collaboration.
In this scenario, the
major issues are time, interaction and
collaboration between all staff members that
are all located in difference parts of the world. Interacting among colleague
is essential to improve the learning community. Educators and instructional
designers have the opportunity to foster interaction
and collaboration among learners by creating a learning community. Through the
use of technology, interaction and
collaboration are now attainable in both
asynchronous and synchronous learning network (Beldarrain, 2006). There is a need for flexibility using technology tool
features that will encourage collaboration in real-time or on demand.
The recommendation I believe would be the best fit for this organization is using web conferencing. Web conferencing is an inexpensive tool that allows people in different locations to participate in sharing through presentation and screen sharing. It allows for effective and highly interactive meetings, training and events regardless of the locations of the presenter or participants. The presenter can pose questions to the participant and see who is answering the question. Web conferencing allows the presenter to upload slides, documents, and other graphics. The audio and visual components of holding a web conference, the format helps to increase the engagement of the conference attendees. The web conference meeting can be recording to review at a later date so that employees who missed the meeting or future employee can access the recording needed. Files can be transferred, view presentation and receive instructions is a way to review hand on instructions at this time. Web conferences services allow face to face to be viewed in real time all over the world.
The U.S. Department of Defense and Defense information System Agency implements the use of web conferences to improve their collaboration among the staff. The Department of Defense enterprises were face with traditional barriers to collaborate with personnel working in different computing environments and interacting via a wide range of T-1, satellites and limited bandwidth channels (Adobe, U.S. Department of Defense, Defense Information Systems Agency, 2010). The solution for Department of Defense issues is to integrate via web interface that combines common task for web conferencing and instant message (IM) (Adobe, U.S. Department of Defense, Defense Information Systems Agency, 2010). They also implemented chat with presence and awareness technology to provide them with an XMPP-based. DISA also used Adobe Connect feature that will conduct communications among more than two parties. They used small and large meetings among personnel with hundreds of simultaneous connections. The use of Adobe Connect web conferencing for Department of Defense to more work in less time (Adobe, U.S. Department of Defense, Defense Information Systems Agency, 2010). Smaller groups with subject matter experts can more quickly analyze a problem, arrive at a solution and recommend a plan of action to the larger group (Adobe, U.S. Department of Defense, Defense Information Systems Agency, 2010). Users can participate in e-learning modules to learn their system and take part in ongoing training. The user can instantly collaborate with anybody, anywhere without any complicated set up or download. In meetings, participants can take part in screen sharing, whiteboarding, polling, switching presenters and using VoIP. According to the Lieutenant Colonel Kurz, “Adobe Connect shows that Adobe is listening to its user base and is evolving its solutions to better meet the requirements of all groups that need to collaborate to accomplish goals” (Adobe, U.S. Department of Defense, Defense Information Systems Agency, 2010).
Another example of web conferencing being successful in an organization is the City of Davenport, Iowa Fire Depart. The Iowa Fire Department has critical task to its operations, and safety of the community to train firefighters to act fast and properly. However, their resources are spread widely throughout the community that makes communication vital information and training difficult (Adobe, City of Davenport, Iowa Fire Department, 2010). The fire department is usually relying on information and training staff that were inefficient, slow, and expensive process. To resolve their issues, the department utilizes a web conference services from Adobe Connect to communicate and deliver efficient and easily available training for department personnel. The department began to deliver critical information and training to personnel by providing online training and meetings in real time or on demand. Using this technology, the commander of the fire department can now host regular scheduled online staff meetings from persistent meeting rooms created in the web conference software. The commanders can communicate with directly with each firehouse simultaneously, saving time and eliminating potential miscommunication (Adobe, City of Davenport, Iowa Fire Department, 2010). "We can record one message and share exactly the same information with everyone on each shift; we're able to maintain consistency says Lt. Mohr (Adobe, City of Davenport, Iowa Fire Department, 2010). Ultimately, this service enables the department to consistently deliver high quality, interactive training to firefighters without the hassle of time consuming resources planning and limit strain on training personnel. With the success of Iowa department Fire department, they are now offering its staff continuing education classes and certification courses for workplace safety.
Therefore, with these examples that showcase how web conferencing can be
successful in bring staff members all over
the world together to improve their workplace, it can do the same thing or even
more for the staff members in the scenario. It helps build learning communities for
users participating in training, sharing screen captures, and documents. Web
conferencing can bridge the gap through effective interaction
and collaboration anytime and anywhere. By
revamping their communication and training, the organization is able to deliver
training and ongoing education classes without being a time consuming or costly
venture.