Effective Communication

         This week, I examined the effectiveness of a message that was presented  by “Art of Effective communication “using three various modes of communication such as email, phone, and face to face. As Dr. Stolovitch states, project managers are diplomats. Communication is not just words, it also the way we choose to communicate.  Effective communication includes positive attitude, tonality and body language and timing as well as it focus on the recipient.  When communication is clear, concise, and focus, it allows for all team member to stay on target.

In the message in the Art of Effective Communication” multimedia video they presented one message using three different modes communication. The message was sent via an email, phone call, and face to face. Below I have included my interpretation of each modes of communication of the message

Email

The message sent in an email seems to be more informal than the other methods. Without having the ability to have tonality or body language to help with the delivery of the message it wasn’t an effective mode of communication.  Even though it stated facts, it would have been more effective if the recipient was able to hear the urgency or the importance of receiving the information in a timely manner.

Phone

In the phone message, I could hear the sense of urgency to receive the data that is needed immediately.  The phones message was clear and concise.

Face to Face

The face to face mode of communication seem to be the most effective way to communicate this message. Her tone of voice was pleasant, calm, and clear, she used great body language with a positive attitude as she delivery her message. She acknowledge his busy schedule which shown him she was caring without coming off too aggressive and blaming him for not sending the data. By using effective communication skills, I believe she received the data very soon.

All three modalities of communication can be effective. As Dr. Budrovich stated in the video, tailoring your communication to the individual’s needs and preferences will improve team members’ communication relationship.  Communication can be formal or informal. Any meeting or conversation should be documented and send copy of the key points address to the client or team member.

 

 Stolovitch. (2014). (Video Program): "Communicating with Stakeholders"

Achong, Troy & Budrovich, Vince (2014). (Video Program) "Practitioner Voices: Strategies for Working with Stakeholders"